Refund policy
Returns & Refunds Policy
We offer a 7-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. Proof of purchase is required.
To start a return, please contact us through our store’s contact page. Returns must be approved before being sent back.
Items sent without prior approval will not be accepted.
If your return is approved, we will provide instructions on how and where to send your package. A return shipping label may be provided depending on the reason for the return.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care or beauty items
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Hazardous materials, flammable liquids, or gases
Sale items and gift cards are non-returnable.
If you have questions about whether your item qualifies, please reach out before requesting a return.
Exchanges
The fastest way to receive a different item is to return the original product. Once your return is approved, you may place a new order separately.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us through our store.