Privacy policy

Privacy Policy

Last updated: January 28, 2026

Sweetheart’s Haven (“we”, “us”, or “our”) operates this website and online store (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.

Sweetheart’s Haven is powered by Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services and as permitted or required by law:

  • Contact information such as name, billing address, shipping address, email address, and phone number

  • Payment information such as payment method, transaction details, and payment confirmation (payment details are processed securely by third-party payment processors)

  • Account information such as login credentials, preferences, and settings

  • Order and transaction information including products viewed, added to cart, purchased, returned, or exchanged

  • Customer communications including messages sent to customer support

  • Device and technical information such as IP address, browser type, and device identifiers

  • Usage data including how you interact with the Services and navigate the website

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies when you use the Services

  • From service providers who help operate our business (such as payment processors and analytics providers)

  • From third-party partners where permitted by law

How We Use Your Personal Information

We use your personal information to:

  • Provide and operate the Services, including processing payments, fulfilling orders, managing accounts, and handling returns or exchanges

  • Improve and personalize your experience, including remembering preferences and recommending products

  • Communicate with you, including customer support and order updates

  • Marketing and advertising, including promotional emails or targeted advertisements (you may opt out at any time)

  • Detect and prevent fraud or security issues

  • Comply with legal obligations and enforce our policies

How We Share Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and other service providers that help us operate the Services (such as payment processing, analytics, fulfillment, and customer support)

  • With marketing and advertising partners to deliver relevant advertisements, subject to your rights and choices

  • When required by law, legal process, or to protect our rights

  • In connection with a business transaction such as a merger or acquisition

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your use of the Services to provide and improve its platform. Information submitted to the Services may be transferred to Shopify and processed in other countries.

To learn more about how Shopify uses your personal information, visit:
https://privacy.shopify.com